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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to initiate a return with ease.

Return Conditions
Your item must be in the condition you received it: unworn, unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

How to Process Your Return

  1. Start Your Return:
    Use our Self-Serve Returns Portal and follow these straightforward steps:
    1. Log into Your Account:
      • Enter your email and click Continue.
      • Check for a six-digit code in an email from us.
      • Input this code back on our login page.
    2. Select Your Order:
      • Choose the order you want to return.
    3. Select Items for Return:
      • If there's more than one item, select what you're returning.
    4. Explain Your Return:
      • Pick a reason from the list and add any extra notes for us.
    5. Request Your Return:
      • Hit ‘Request return’ to finish up.

Please send all returns to: 110 South Washington St, Hinsdale, IL 60521.

If you need help or have any questions, drop us an email at support@curatedbystudiow.com.

Damages and Issues
Examine your order upon arrival. If there's any defect or damage, or if the wrong item was sent, contact us immediately to rectify the issue.

Exceptions / Non-Returnable Items
Certain goods like perishables, custom-made items, and personal care products are not eligible for return. If you have any questions about a specific item, don't hesitate to reach out.

Sale items and gift cards are final and cannot be returned.

Exchanges
For the quickest service, return the item you have using our self-serve portal, and then make a separate purchase for the new item you want.

Refunds
After we receive and inspect your return, we'll inform you if the refund was approved. Approved refunds are processed automatically back to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

Should more than 15 business days have passed since we approved your return, please don’t hesitate to get in touch at support@curatedbystudiow.com.

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